We want you to be comfortable with your purchase. If an eligible product does not meet your expectations, you may request a return under the conditions outlined below.
Return Timeframe
Return requests must generally be submitted within 30 days of the delivery date.
Return Requirements
For a return to be accepted, the item should:
- Remain unused and in its original condition.
- Include the original packaging when applicable.
- Include all original parts, accessories, and included materials.
- Not have been damaged through improper use, installation, or handling.
Returns that do not meet these requirements may be rejected.
Items That Are Not Eligible
Certain products may be excluded from our return policy, including:
- Customized or personalized products.
- Digital products or downloadable content.
- Gift cards.
- Final-sale or clearance products.
- Products that have been used, installed, modified, or damaged.
Refunds
Once the returned product is received, it will be reviewed to determine whether it meets the return requirements.
If approved, the refund will be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account depends on the payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from the product ordered, please keep the product and original packaging while the issue is being evaluated.
Return Shipping
Unless the return is the result of a confirmed product defect or fulfillment error, the customer is generally responsible for return shipping costs.